Return Policy Page
Thank you for shopping with Cartplax Ecommerce Wholesale. We understand that there may be situations where you need to return a product, and we are here to assist you with that.
Our Return Policy:
Returns and Refunds: If you are not satisfied with your purchase, you may return the product within 14 days of delivery. To initiate a return, please contact our customer support team at support@cartplax.com with your order number and reason for the return. Please ensure that the product is in its original condition and packaging, and all accessories and documentation are included.
Non-Returnable Products: Some products are not eligible for return, including but not limited to perishable goods, customized products, and products that have been used or damaged by the customer.
Refund Process: Once we receive the returned product and verify that it meets our return policy criteria, we will initiate a refund. The refund will be processed to the original mode of payment used during the purchase. The refund process may take up to 7-10 business days, depending on your bank or credit card company.
Shipping Charges: The shipping charges for returning the product will be borne by the customer, except in cases where the product was defective or damaged during transit.
Exchange Policy: We do not have an exchange policy at this time. If you wish to exchange a product, you will need to return the original product and place a new order for the desired product.
Cancellation Policy: You may cancel an order within 24 hours of placing the order. To cancel an order, please contact our customer support team at support@cartplax.com with your order number.
We strive to provide you with the best possible shopping experience, and we appreciate your understanding and cooperation with our return policy. If you have any queries or concerns, please feel free to contact us at support@cartplax.com.
