Support Policy Page
At Cartplax Ecommerce Wholesale, we are committed to providing exceptional customer support to ensure that you have a smooth and enjoyable shopping experience. We have a dedicated team of support executives who are available to assist you with any queries or concerns you may have.
Our Support Policy:
Channels of Support: We offer support through various channels, including email, phone, and chat. You can reach out to us at support@cartplax.com or call us at +1 (888) 555-1212. Our support hours are from Monday to Friday, 9:00 AM to 5:00 PM EST.
Response Time: We aim to respond to all support requests within 24 hours of receiving them. However, the response time may vary depending on the complexity of the issue.
Support for Buyers and Sellers: We provide support to both buyers and sellers on our platform. Our support team can assist you with issues related to product listings, order tracking, returns, refunds, and any other concerns you may have.
Resolution of Issues: Our support team will work with you to resolve any issues or concerns you may have. We will provide you with regular updates on the status of your issue and ensure that it is resolved to your satisfaction.
Escalation of Issues: If your issue is not resolved to your satisfaction, you can escalate it to our customer service manager at support@cartplax.com. We will ensure that your concern is addressed promptly and effectively.
We are committed to providing you with the best possible support and ensuring that you have a seamless shopping experience on our platform. If you have any queries or concerns, please do not hesitate to contact us at support@cartplax.com.
