Seller Policy Pages
Welcome to Cartplax Ecommerce Wholesale! We are glad to have you as a seller on our platform. To ensure a smooth and transparent transaction between our buyers and sellers, we have laid down some seller policies that you must adhere to.
Registration: To become a seller on Cartplax E-commerce Wholesale, you must register on our platform and provide us with all the necessary details. The registration process is free, and you will need to provide us with your business name, business address, email address, and phone number.
Listing of Products: You can list your products on our platform once your registration is complete. You must ensure that the products you list are genuine and meet the standards set by Cartplax Ecommerce Wholesale. You must provide a clear and detailed description of the products, along with their price and other relevant details.
Pricing: You are solely responsible for setting the price of your products. The price must be inclusive of all taxes and other charges. The price of the product should be reasonable and competitive in the market.
Order Fulfillment: Once a buyer places an order for your product, you are responsible for fulfilling the order. You must ensure that the product is delivered to the buyer on time and in good condition. You must provide tracking information to the buyer and keep them updated about the status of their order.
Communication: You must be responsive to the buyers' queries and concerns. You must respond to their messages and emails promptly and professionally. You must provide accurate information about the product and its availability.
Returns and Refunds: In case a buyer wants to return the product or claim a refund, you must follow the return and refund policy of Cartplax Ecommerce Wholesale. You must accept returns and provide refunds only for genuine reasons such as damaged products, wrong products delivered, or any other issue that is the seller's responsibility.
Prohibited Products: You are not allowed to list any prohibited products on our platform. Prohibited products include illegal, counterfeit, or pirated products, products that infringe upon intellectual property rights, or any other product that violates the laws or regulations of the country.
Violation of Policies: If you violate any of the seller policies of Cartplax Ecommerce Wholesale, we may take necessary action against you, including but not limited to suspension of your account, removal of your listings, or legal action.
We hope that you will adhere to these policies and ensure a smooth and transparent transaction with our buyers. If you have any queries or concerns, please feel free to contact us at support@cartplax.com.
